Analytics & Reports

Comprehensive insights and performance metrics

1,247

Total Calls

+12%

86%

Resolution Rate

+3%

4.2m

Avg. Handle Time

-0.3m

KES 12,450

Total Cost

-5%

Call Volume Trend

Mon 215 calls

Tue 234 calls

Wed 198 calls

Thu 241 calls

Fri 223 calls

Sat 114 calls

Sun 89 calls

Agent Performance

John Mwangi

94%

Sarah Kimani

89%

David Ochieng

91%

Grace Wanjiku

86%

Call Distribution

Time Period	Total Calls	Completed	Missed	Failed	Success Rate
Morning (6AM-12PM)	456	412	28	16	90.4%
Afternoon (12PM-6PM)	523	478	32	13	91.4%
Evening (6PM-12AM)	268	182	29	57	67.9%

Cost Analysis

Call Costs

KES 8,240

+12%

Recording Storage

KES 1,150

+5%

SMS Notifications

KES 2,360

+18%

Other Services

KES 700

-3%